What is the best collaboration model?

Let AI answer and classify first, then hand off to humans with a conversation summary.

What should not be handled by AI?

Complaints, refund disputes, legal, medical, and financial topics need human review.

Not entirely. AI handles repetitive questions; humans handle judgment and relationship work.

AI handles repetitive questions; humans handle complex cases and relationships. The best model is collaboration.

A more accurate answer is that AI replaces some repetitive work, not the entire support team.

Repetitive questions include hours, payment methods, shipping rules, returns, and booking steps. These are a strong fit for AI support.

Judgment-heavy work includes complaints, refund disputes, special requests, contracts, and emotional reassurance. These still need humans.

AI can answer simple questions, classify issues, collect details, summarize conversations, and hand off when needed.

When a human takes over, they should not have to ask everything again.

Complaints, refunds, legal terms, medical advice, and financial risk should not be decided by AI alone.

Mature AI support always includes a clear human handoff path.