Should we start with website or LINE support?

Choose the channel where customers already ask questions most often.

When is email AI support useful?

For B2B quotes, after-sales cases, and formal communication that needs a full record.

Use one shared knowledge base and response rules across channels.

Website support captures new visitors, LINE fits daily interaction, and email fits formal cases. Use one shared knowledge base.

Website AI support is best for first-time visitors learning about your product or service.

LINE AI support fits markets where customers already ask questions in chat apps.

Email AI support fits formal cases such as B2B quotes, after-sales issues, and official notifications.

• Website AI support: capture new visitors and answer pre-sales questions.

• LINE AI support: maintain daily interaction and repeat customer questions.

• Email AI support: handle longer, formal cases with a full record.

Many teams begin with website or LINE support because results are easiest to see there.

The core is not the channel itself. It is one shared knowledge base and one consistent support workflow.